Refund Policy
1. How Payments Currently Work
ShreeLix Billing subscriptions are currently activated manually — you pay via UPI, and your account is upgraded once we confirm the payment. There is no automated payment gateway at this stage, so refunds are also handled manually.
2. Refund Eligibility
- If you were charged in error (e.g., double payment, wrong amount), you're entitled to a full refund.
- If the service is unavailable or non-functional for an extended period (more than 48 continuous hours) during your paid subscription, you can request a prorated refund for the affected time.
- If you're within the first 7 days of a new paid subscription and are not satisfied with the service, contact us — refunds in this window are considered on a case-by-case basis.
3. What Isn't Refundable
- Partial months already used beyond the first 7 days (subscriptions are not prorated for early cancellation after this window).
- Free-tier usage — since the free tier costs nothing, there's nothing to refund there.
4. How to Request a Refund
Contact us at support.shreelix@gmail.com or call/WhatsApp +91 88401 77216 with your business name and payment details. Since payments are currently verified manually, refunds are also processed manually via UPI back to your original payment method — please allow up to 5 business days for processing.
5. Subscription Cancellation
Subscriptions do not auto-renew — they simply expire after 30 days unless you actively renew. If you don't want to continue, you don't need to do anything; your account will automatically revert to the free tier (subject to free-tier limits) once your paid period ends.
6. Contact
For any billing or refund questions, reach us at support.shreelix@gmail.com or +91 88401 77216.